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Conditions for Returns
1. The product must be sealed, unused and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging. Do not put tape or stickers on the manufacturer’s box.
Note: It is important to indicate the order number and tracking number on your return package to avoid any inconvenience/delay in process of your return.
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a Return Request on website or email at firstname.lastname@example.org within 7 days from the date of delivery.
Valid reasons to return an item
1. Delivered Product is damaged (physically destroyed or broken) / defective (e.g. unable to use)
2. Delivered product is incomplete (i.e. has missing items and/or accessories)
3. Delivered product is not as advertised (i.e. does not match product description or picture)
4. Delivered product is incorrect (i.e. wrong product/color/fake/counterfeit item, or expired)
Returns Policy per CategoryIssuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer table below)
|Item Type||Drop Off TAT||Pickup TAT||Hand over to Keune WH||QC TAT|
|Non Bulky||48 hours from return request initiated||N/A||3 working days||3 days|
|Bulky||N/A||5 working days from return request initiated||5 working days once the item is picked||5 days|